Refund Policy

🔁 Return & Refund Policy

At Mobikarts, your satisfaction is our priority. If something isn't right with your order, we’re here to make it right — quickly and hassle-free.

🕒 Return Window

You can request a return within 3 days of receiving your product.

✅ Eligible for Return If:

  • You received the wrong item, or

  • Your item is defective or damaged

  • Product is unused, in original condition with all tags and packaging intact

  • You can provide a valid order ID or receipt

🚫 What Can’t Be Returned?

  • Used products

  • Items returned without original packaging

  • Personalized or digital/downloadable products

  • Returns requested after 3 days of delivery

📦 How to Initiate a Return

  1. Contact Us Within 3 Days
    Call us at 📞  9582708697 (10:00 AM – 6:00 PM) or
    Email us at 📧 info@kasak.co.in

  2. Receive Return Instructions
    We'll send you the return shipping label and step-by-step return instructions.

  3. Ship the Item Back
    Pack the product securely and hand it over to the courier as per instructions.

  4. Refund Processing
    Once we receive and inspect your return, we’ll initiate a full refund within 24 hours.

💳 Refund Info

  • Refunds are issued to the original payment method.

  • Depending on your bank, it might take a few business days to reflect in your account.

🙋 Need Help?

Our support team is just a message away. We’re here to assist you with any issue, big or small.

💬 Quick Support?
Chat with us on WhatsApp or Email
📧 info@kasak.co.in
📞 9582708697  (Mon–Sat, 10 AM – 6 PM)